Policy Review: Appeals process for disability claims equals long wait time for veterans

Robert Wayne Casner

Abstract


Policymakers, advocate groups, and national VA leadership express concerns about the timeliness and quality of the Compensation and Pension (C&P) claims adjudication system. This C & P system is defined as the overarching process the Veterans Benefits Administration uses to review and to adjudicate a veteran’s claim for a service connected disability. For this policy review, we present a summary of the appeals process, a summary of delays, outline some change efforts, and conclude our review with an analysis of a proposal to systematically address and to resolve the appeals backlog, the Fully Developed Appeal. 

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